VCCD(virgo call center dialer) per sit 15000

VCCD - Call Center Suite
Virgo Call Center Dialer (VCCD) Suite is a set of programs that are designed to interact with the Asterisk Open-Source PBX system to act as a complete inbound/outbound pioneer call centre solution in Bangladesh.
The agent interface is an interactive set of web pages that work through a web browser to give real-time information and functionality with nothing more than an internet browser on the client computer.
The management interface is also web-based and offers the ability to view many real-time and summary reports as well as many detailed campaign and agent options and settings.
VCCD can function as an ACD for inbound calls or for Closer calls coming from VCCD outbound frontiers and even allows for remote agents logging in from remote locations as well as remote agents that may only have a phone. There are currently over 1000 installations of VCCD in production in over 60 countries around the world, some with over 300 agent seats and several with multiple locations.

The software suite also includes a from-scratch software installation document,
full English and Spanish versions of the web-clients and admin pages (and functional versions of several other languages),
and is designed to work with an Asterisk system that has Zap(T1/E1/PSTN) Telco lines or VOIP(IAX or SIP) trunks and many different kinds of soft phones and hard phones.
This group of applications is designed to run on top of almost any version of Asterisk so no messing around with the Asterisk source code is necessary.
For more information see the system requirements at the bottom of the page.


MAJOR VCCD FEATURES:

• Automated Call Distribution (ACD) with built in IVR
• Outbound predictive dialing and voice blasting
• Customized dial pacing ratio
• Administrative interface accessible from Intra or Internet via web-GUI
• Web-based agents can operate remotely
• Integrated call recording in GSM / MP3 format
• Three-Way blended calling within the agent application
• Scheduled callbacks: agent-only or anyone in group
• Scalable as per requirement over cluster or cloud
• Ability to use standard Telco lines or SIP/IXA2 VOIP trunks
• User friendly customized multiple reporting systems
• Provisioning of multiple in-group/agents only DID call routing


for detail

contract us
www.virgotechltd.com
+88-20-8991570
+88-20-8991571
+88-0167-4887957
+88-0172-0964817
rezvi ahmed uzzal
sector 11 road 3 house 17 uttara dhaka bangladesh