Customer support/Call center(Male/female)

Posted by TRUST(PVT)LIMITED 21 Nov 9:50 am Mirpur-1212, Dhaka

TRUST(PVT)LIMITED
Post Vacancies:
16
Job level:
Entry
Male/female can apply
Customer support/Call center Job Description / Responsibility:
General Purpose
Answer incoming calls from customers to answer inquiries and questions, handle complaints, troubleshoot problems and provide information.
answer calls and respond to emails
handle customer inquiries both telephonically and by email
research required information using available resources
manage and resolve customer complaints
provide customers with product and service information
enter new customer information into system
update existing customer information
process orders, forms and applications
identify and escalate priority issues
route calls to appropriate resource
follow up customer calls where necessary
document all call information according to standard operating procedures
complete call logs
produce call reports
Job Nature: part/Full-time
Educational Requirements :
O level/A level/Ssc/Hsc or Collage students Diploma or BSC,BBA,BA students
CV submission deadline:
20-09-2015
Equivalent Experience Requirements:
No
The applicants should have experience in the following area(s):
Customer Support through Phone, Online (web/e-mail) Support
Additional Job Requirements
Age At least 18 year(s)
proficient in relevant computer applications
language proficiency in Bangla and English
knowledge of customer service principles and practices
knowledge of call center telephony and technology
some experience in a call center or customer service environment
good data entry and typing skills both in Bangla and English
knowledge of administration and clerical processes
verbal and written communication skills
listening skills
problem analysis and problem solving
customer service orientation
organizational skills
attention to detail
judgment
adaptability
team work
stress tolerance
resilience
willing to work in shifts
willing to work on holidays
Job Location: DHAKA
Salary Range:
12500TAKA
UNIT:PER MONTH
Negotiable
Other Benefits
As per company policy
MOBILE BILL,
TRANSPORTATION BILL,
CERTIFICATE,
EID BONUS
If you interested about this post,you should submit your CV with p.p picture via email:
[email protected]
More information call this number: 01620445734
Please submit your cv here.